POCO PHONE WARRANTY

This limited warranty shall apply to POCO products. For handset and accessory defects under normal use circumstances, and at the discretion of the company, Xiaomi shall provide free of charge repair and/or replacement services within the warranty period.

POCO Phone Limited Warranty

The Limited Warranty starts from the day the customer receives the product.During the warranty period, any defects listed in < POCO Phone Defects List >shall be repaired free of charge by Xiaomi.

POCO Phone Defects List

Item Performance Defects

Phones and tablets

• Screen failure including no display / abnormal display
• Phone/tablet does not start, unable to log or make calls
• Phone/tablet does not vibrate or ring
• Abnormal shutdown
• Poor contact with SIM cards
• Button failure
• No sound or abnormal sound volume
• Shell crack damage due to structural or material factors

  Adapters

• The original adapter does not work.

  Batteries

• Phone/tablet doesn‘t work after fully charged or cannot charge

  USB Cables

• Do not work

Accessory Product Limited Warranty

The Limited Warranty starts from the day the customer receives the product.During the warranty period, if any accessory defect is inspected and confirmed by a Xiaomi or POCO authorized service center, free replacement service shall be provided.

1. This Limited Warranty is only valid in the Philippines, and the product is not eligible for any international warranty service. To the fullest extent permitted by law, warranty service may only be performed by Xiaomi or Xiaomi authorized service centers.
2. Xiaomi may conduct diagnostic tests on customers‘ products to identify the causes of failures/defects. Before returning any unit for service, customer should back up data and remove any confidential and/or personal information from the product. Xiaomi is not responsible for damage or loss of any program, data, or removable storage media.

3. Prior to contacting a Xiaomi service agent, please ensure the following information is at hand:

   Model, serial number, and IMEI number if available. Customer’s full address and contact information. Purchase Order number, a copy of the original invoice/receipt.

4. This warranty does not cover the following cases:

   If the product serial number, IMEI number or warranty seal is illegible or has been removed, erased, defaced, altered, and/or tampered. If any accessory or external part of the product is missing.

   If any damage occured in/on the outer surface of the product, including but not limited to cracks, dents or scratches on the exterior cases, screens, camera lenses, buttons and other attachments.

   General maintenance, password reset assistance, cleaning, application update/installation, product demonstration, or any other service other than repair/replacement.

   Deterioration of the product caused by normal wear and tear, including but not limited to rust or stains.

   Any other circumstances that are contradictory to or not in compliance with business ethics.

5. Xiaomi will determine whether a product is “Out of Warranty” according to the standards listed below. Repair of Out of Warranty products shall be separately quoted by the Xiaomi or POCO service center and respective service shall be provided upon a service fee payment.

   Violation of the warranty terms, invalidate warranty, expired warranty, or other reason.

   During the warranty period, a violation is defined as: customer induced damage, such as self-repairs, exposure to water, damage caused by misuse, alternation, failure to comply with product manual, etc.