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WARRANTY

LIMITED WARRANTY STATEMENT

This limited warranty shall apply to POCO products. For handset defects under normal use circumstances and at the discretion of the company, Xiaomi shall provide free of charge repair service within the warranty period.

Item Warranty Period Scope of Warranty Warranty service
Hardware product 1 year Labor and parts Walk in
POCO original battery, adapter and other accessories packaged with the product 6 months Labor and parts Walk in

The Limited Warranty starts from the day the customer receives the product.

SUPPLEMENTARY SPECIFICATION

  1. This limited warranty is only valid in Malaysia, and the product is not eligible for any international warranty service. To the fullest extent permitted by law, warranty service may only be performed by POCO or PCOO authorized service centers.

  2. Xiaomi may conduct diagnostic tests on customers' products to identify the causes of failures/defects. Before returning any unit for service, customer should back up data and remove any confidential and/or personal information from the product. Xiaomi is not responsible for damage or loss of any program, data, or removable storage media.

  3. Prior to contacting a POCO service agent, please prepare to provide the following information is at hand:

    • Model, serial number, and IMEI number if available.
    • Customer’s full address and contact information.
    • Purchase order number, a copy of the customer’s original invoice/receipt.
  4. The warranty in respect of a repaired product/part will continue to be warranted for the remaining of its warranty period, or 30 days from the date of completion of repair, whichever is longer.

  5. The warranty will continue in the event that the product is found to be defective after OTA upgrade released by Xiaomi officially (no hardware defects).

  6. This warranty does not cover the following cases:

    • The product serial number, IMEI number or warranty seal is illegible or has been removed, erased, defaced, altered, and/or tampered. If any accessory or external part of the product is missing.
    • Any damage occurs in/on outer surface of the product, including but not limited to cracks, dents or scratches on the exterior cases, screens, camera lenses, buttons and other attachments.
    • Deterioration of the product caused by normal wearing and tearing, including but not limited to rust or stains;
    • Any other circumstances that are contradictory or are not in compliance with business ethics.
  7. Xiaomi will determine whether a product is "Out of Warranty" at the company’s discretion according to the standards listed above. Repair of Out of Warranty products shall be separately quoted by the POCO service center and respective service shall be provided upon service fee payment.

POCO Service Center Information

Service   Center State City Address Tel. Business hours   (24-hour time)
Mi Authorized   Service Center - Johor Bahru Johor Bahru Skudai 21A, Jalan Pendekar   9, Taman Ungku Tun Aminah, 81300 Skudai, Johor +6075621363 /   +60167701613 Monday   to Friday 10:00 - 19:00 (excluding public holidays)
      Saturday 10:00 - 14:00 (excluding   public holidays)
Mi Authorized   Service Center - Melaka Melaka   182-A, Taman Melaka   Raya, 75000 Melaka, Malaysia +606 286 2210 Monday   to Friday 10:00 - 19:00 (excluding public holidays)
      Saturday 10:00 - 14:00 (excluding   public holidays)
Mi Authorized   Service Center - Sarawak Kuching Sarawak Lot 7691, Block 16   (New Lot 11985) 24, Brighton Square, Jalan Song, 93350 Kuching, Sarawak,   Malaysia +6011 5774 8632 Monday   to Friday 9:00-18:00
      Saturday 9:00-13:00
Mi Authorized   Service Center - Kuala Lumpur Kuala Lumpur Kuala Lumpur Lot 4-20 (A8) , 4th   Floor, Plaza Low Yat, Jalan Bukit Bintang, 55100 Kuala Lumpur. +603 2110 5824 Monday-Sunday   10:00-20:00
Mi Authorized   Service Center - Selangor Petaling Jaya Selangor W-10-21, 10th Floor,   Melawangi Business Suite, AMCORP Trade Centre, #18, Jalan Persiaran Barat,   46050 Petaling Jaya, Selangor Darul Ehsan, Malaysia +603 7957 2211 Monday   to Friday 09:00 - 18:00 (excluding public holidays)
Mi Authorized   Service Center - Penang Pulau Pinang Penang Lot 33-4-38, 4th   Floor, Perangi Mall, Jalan Dr. Lim Chwee Leong, 10100 Georgetown, Penang,   Malaysia +60 4262 8211 Monday   to Friday 10:00 - 19:00 (excluding public holidays)
      Saturday 10:00 - 14:00 (excluding   public holidays)
Mi Authorized   Service Center - Perak Ipoh Perak 71A, Jalan Medan Ipoh   1A, Medan Ipoh Bistari, 31400 Ipoh, Malaysia +60 5548-7255 Monday   to Friday 10:00 - 19:00 (excluding public holidays)
      Saturday 10:00 - 14:00 (excluding   public holidays)
Mi Authorized   Service Center - Kelantan Kota Bharu Kelantan PT 523 (Ground   Floor), Jalan Jambatan Sultan Yahya Petra, Kampung Sireh, Bawah Lembah 15050   Kota Bharu, Kelantan, Malaysia +60-97480333 Saturday   to Wednesday 10:00 - 19:00 (excluding public holidays)
     Thursday 10:00 - 14:00 (excluding public holidays)
Mi Collection   Point - (OSR) OMNITECH MOBILE ENTERPRISE Negeri Sembilan Seremban 17. 1ST FLOOR, PALM   MALL SEREMBAN, 70200 SEREMBAN, NEGERI SEMBILAN 019-4904943 Monday to Sunday   10:30-22:00


POCO X3 PRO/POCO F3 Premium Service

End users who purchased POCO X3 Pro/POCO F3 in any POCO local authorized sales channel and activated locally, will get:

1. SCREEN PROTECTION GUARANTEE,

Additionally to the consumer rights granted by the legal warranty and according to the terms which are published on https://www.mi.com/global/service/warranty or //www.po.co/global/service/warranty/ , the following voluntary additional and free of charge commercial guarantee shall apply to all consumers in Territory of Malayisa Malaysia (“Consumer”). The commercial guarantee is offered by Xiaomi H.K. Limited registered at Suite 3209, 32/F, Tower 5, The Gateway, Harbour City, 15 Canton Road, Tsim Sha Tsui, Kowloon, Hong Kong

A) SCOPE

Consumers who purchase a POCO X3 Pro/POCO F3 (“Product”) between the 24th March 2021 and 24th May 2022, at any official sales channel (online or offline) of Xiaomi in the Territory of Malayisa (“Territory”) and activate the Smartphone within the Territory, will be eligible to a one-time (1) free repair service at the local POCOi´s Service Center during the first six (6) months after the purchase, if the screen of the above mentioned Products is damaged or faulty by a non-intentional action by Consumer (i.e. like non-intentional falling of the Product).

Such repair of the screen shall be free of any charge and includes, if need be, the replacement of the screen also free of any charge.

In order to benefit from this commercial guarantee, Consumers must contact the POCO Customer Support. Consumers might be requested to send the invoice of the purchase or the delivery bill.

B) EXCLUSIONS

This commercial guarantee shall not be applicable or cover to the following cases:
I. Damage to the screen caused intentionally or with gross negligence;
II. Damages affecting only the surface of the screen, such as scratches or other aesthetic appearance of the screen;
III. Damages incurred by malware, unauthorized software or third-party apps used by the Consumer.

Moreover, the commercial warranty shall as well not in any of the following cases:
I. The Consumer does not disclose the invoice of the purchase or delivery bill;
II. The serial number and/or the IMEI number is damaged or has been removed or tampered;
III. The Product is counterfeit and has not been manufactured by Xiaomi;
IV. The defect is caused by a non-intended purposes use or contrary to Xiaomi’s or the seller's instructions, manuals or guidelines;
V. The defect arises from the Consumer’s own or unauthorized repair/manipulation, or the use of non-authorized or non-original spare parts, software or components.

This commercial warranty is not applicable to Products that, due to the damages or alteration of the screen, have to be replaced with a new Product. Such replacement will be subject to the legal warranty standards.

Nothing in this Commercial Guarantee shall limit Consumers rights under the applicable law.